pokedexTerms of Use
We at pokedex operate an online gaming and sportsbook platform serving players across supported jurisdictions. Our terms of use set out the conditions under which you access our platform, open an account, deposit and withdraw funds, and participate in our games and promotional offers. These terms apply to all users of pokedex, whether accessing via web browser or our Android mobile app.
We enforce these terms consistently across all regions where we operate—Jakarta, Surabaya, Bandung, Medan, Semarang, and beyond. Our policy covers account eligibility, fund management, bonus claims, dispute resolution, and your legal rights. We review and update these terms periodically to reflect changes in our service, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and applicable regulations.
By registering an account on pokedex, you agree to comply with these terms. If you do not agree with any part of our policy, you should not use our platform. Our services are available only where local law permits. You are responsible for verifying that your access and use comply with your own jurisdiction's regulations.
Account Eligibility and Registration on pokedex
To open an account on pokedex, you must be at least 18 years of age and a resident of a jurisdiction where our services are legal. We do not offer our services in jurisdictions where online wagering is prohibited. When you register, you provide accurate personal information: full name, date of birth, email address, phone number, and residential address. You are responsible for ensuring that all information you submit is truthful and current.
We reserve the right to refuse account registration or suspend an existing account if we suspect fraudulent or misleading information, duplicate accounts, or use of our platform for illegal purposes. Under our pokedex identity-verification policy, we require government-issued ID and proof of address before your first withdrawal. This process protects your account security and ensures compliance with anti-money-laundering regulations.
Deposits, Withdrawals, and Payment Processing
Our pokedex deposit and withdrawal policy accepts payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer through mobile banking, local payment, online payment, and e-wallet. All payment methods are processed by our licensed payment partners; we do not charge deposit fees. Deposits made during business hours (Monday–Friday, 09:00–17:00 Jakarta time) are typically confirmed within minutes. Weekend and after-hours deposits are queued and confirmed the next business day.
Withdrawals are processed to the same payment method you used for deposit. This policy protects against unauthorized transfers and fund diversion. Withdrawals are subject to identity verification and compliance checks. Once approved, digital wallet withdrawals typically clear within one business day; bank transfers may take one to two business days depending on the receiving bank's settlement schedule. We do not guarantee specific withdrawal timelines, as processing times depend on third-party payment processors and financial institutions.
All deposits are final—we do not process deposit reversals or refunds except in cases of payment error or duplicate charging. If you believe a deposit was processed incorrectly, contact our support team within 7 days with proof of transaction. We will investigate and credit your account if an error is confirmed.
Key takeaways
- Minimum deposit and withdrawal amounts are typically our welcome offer; maximums depend on account tier and verification status
- All payment methods carry equal promotion eligibility—no method receives preferential bonus treatment
- Withdrawals must satisfy any bonus play-through requirements before approval
- Bank transfers may take 1-2 business days; digital wallets typically clear within 1 business day
- We reserve the right to refuse or delay withdrawal requests if fraud or money-laundering is suspected
Bonus Terms and Promotional Offers
We at pokedex offer promotional bonuses to new and existing accounts, including welcome offers, weekly cashback, and referral rewards. All bonuses are optional—you may deposit and play without claiming any bonus. Bonus terms vary by promotion and are displayed in your account before you claim. We reserve the right to modify or discontinue any promotion without notice.
When you claim a bonus on pokedex, a single play-through requirement applies: you must wager the bonus amount once on eligible games (live-dealer tables, slots, and certain esports markets) before you can withdraw bonus funds. Specific games may carry different play-through multipliers; these are documented in the bonus terms. Bonuses expire if not claimed within the stated window; unclaimed bonuses are not credited to your account balance.
Referral bonuses are awarded when a friend you invite completes identity verification and places their first wager. Both your account and your referred friend's account receive a one-time referral bonus. Referral eligibility requires that your account remain active (at least one wager per calendar month). We reserve the right to suspend referral rewards if we detect referral abuse or collusion between accounts.
Dispute Resolution and Jurisdiction
If you have a dispute with pokedex regarding your account, a wager outcome, or a bonus claim, contact our support team first. We will investigate and respond within 5 business days. If you remain dissatisfied, you may escalate your complaint in writing to our compliance team, detailing the issue and your account information. We will attempt to resolve all disputes fairly and in accordance with our terms.
Our pokedex terms are governed by the laws of the jurisdiction in which we operate. You agree that any legal proceedings arising from your use of our platform shall be subject to the dispute-resolution mechanisms we specify, which may include arbitration or jurisdiction-specific regulatory bodies. We do not accept liability for game outcomes, third-party payment processor failures, or internet connectivity issues beyond our control.
Your Rights and Our Commitments on pokedex
We commit to protecting your personal data and fund security. All transactions on pokedex are encrypted using SSL technology, and your payment information is never stored on our servers—it is transmitted directly to our licensed payment partners. We do not share your personal data with third parties outside our payment processors and regulatory partners.
Under our policy, you retain the right to close your account at any time. When you request account closure, we will suspend all game access and promotional eligibility. Any remaining balance in your account will be returned to your original deposit payment method within 5 business days. We may retain your account records for a period required by law for regulatory compliance and anti-fraud purposes.
We reserve the right to suspend or terminate your account if you violate these terms, engage in fraud, use multiple accounts to exploit bonuses, or attempt to manipulate game outcomes. If your account is terminated for misconduct, any remaining balance may be forfeited and reported to relevant regulatory authorities. Our commitment is to maintain a fair and secure platform for all pokedex users.
These terms apply equally to all users across all supported jurisdictions. pokedex services are available only where local law permits. Your use of pokedex constitutes your acceptance of these terms in their entirety. If you have questions about our terms or your rights as a user, contact our support team.