pokedex Casino & Sportsbook Data Care
This page describes what we collect when you use pokedex and how we keep that data protected. We process your personal information only to operate our platform, process deposits and withdrawals, comply with legal obligations, and deliver the services you have requested. Our commitment is to be transparent about how we handle your information and to respect your privacy rights across all jurisdictions where we operate.
We recognize that players in Jakarta, Surabaya, Bandung, Medan, Semarang, and across Indonesia trust us with sensitive information—identity documents, payment details, account credentials. This policy sets out our obligations to you and explains your rights in relation to that data. We do not sell or share your personal information with third parties for marketing purposes. Your data is used solely to verify your identity, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and maintain account security.
If you have questions about how we handle your data or wish to exercise your rights, our support team can assist you during business hours. Contact details are provided at the end of this policy.
What Data We Collect on pokedex
We collect personal information in three categories: account registration data, payment and transaction data, and behavioural data. Account registration requires your full name, email address, date of birth, phone number, and billing address. We use this information to verify your identity, create your account, and contact you about account changes or security concerns.
Payment data includes the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), your transaction history, and deposit/withdrawal amounts. We retain this information to reconcile accounts, detect fraud, and comply with anti-money-laundering regulations. We do not store full payment card numbers; our payment processors handle card details securely and we receive only confirmation of successful transactions.
Behavioural data includes your login history, game wagers, account balance, and promotion claims. We use this data to track your tier progression, calculate cashback and referral bonuses, and personalize your experience on pokedex. We also collect technical data—your device type, IP address, browser type, and pages you visit—to troubleshoot technical issues and protect against fraud and unauthorized access.
How We Use Your Data on pokedex
We use your personal information for the following purposes: to verify your identity and comply with know-your-customer (KYC) regulations; to process your deposits and withdrawals; to calculate promotions (cashback, referral bonuses, tier progression); to investigate account security concerns; to prevent fraud and money laundering; and to respond to your support requests.
We do not use your data for marketing unless you have explicitly opted in to receive promotional emails. Even if you opt in, you can unsubscribe at any time by clicking the unsubscribe link in any promotional email. We do not sell your email address, phone number, or payment details to third-party marketers. Your data remains within pokedex and our authorized payment processors and compliance partners.
Third-Party Processors and Data Sharing
We share your personal information only with third parties who process it on our behalf and are contractually bound to protect it. These include payment processors who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions; identity verification services that confirm your KYC documents; and compliance partners who help us meet anti-money-laundering and regulatory obligations. We do not share your data with advertisers, data brokers, or other commercial entities.
Our servers and backup storage may sit outside your jurisdiction. By using pokedex, you consent to your data being transferred across borders where necessary to operate our platform. We maintain the same level of protection for your data regardless of where it is stored.
Data protection summary
- We collect only the data necessary to verify your identity, process payments, and comply with regulations
- We do not sell your data to third parties or use it for marketing without your consent
- Payment processors and compliance partners may access your data but are contractually bound to protect it
- We retain your data for as long as your account is active, plus seven years for regulatory purposes
- You have the right to access, correct, delete, or port your data in accordance with applicable law
Your Rights and Our Commitments on pokedex
You have the right to access your personal data held by pokedex at any time. You can request a copy of your data by contacting our support team. You also have the right to correct inaccurate data, request deletion of your data (subject to legal retention requirements), and request that we stop using your data for non-essential purposes.
We commit to responding to data access requests within 30 days. We commit to maintaining industry-standard security practices—including SSL encryption, secure password hashing, and multi-factor authentication—to protect your account from unauthorized access. We commit to notifying you of any data breach that affects your account within 72 hours of discovering it.
If you believe we have violated your privacy rights, you may file a complaint with the data protection authority in your jurisdiction. We encourage you to contact our support team first so we can attempt to resolve your concern directly.
Cookies and Tracking on pokedex
We use cookies to maintain your login session, remember your preferences, and track your usage of pokedex for security and fraud prevention. Session cookies expire when you close your browser; preference cookies may persist for longer periods. You can disable cookies in your browser settings, but some features of pokedex may not function correctly if cookies are disabled.
We do not use cookies for advertising or tracking outside pokedex. Third-party analytics services may collect aggregated usage data to help us understand how players interact with our platform, but this data does not identify you personally.
Data Retention and Deletion
We retain your personal information for as long as your account is active. If you close your account, we delete most of your data within 30 days, with the exception of transaction records and KYC documentation, which we retain for seven years to comply with financial and regulatory obligations. You can request account closure by contacting our support team.
Contact and Support
If you have questions about this policy or wish to exercise your privacy rights, contact our support team via email or live chat. Our support team is available Monday–Friday, 09:00–17:00 Jakarta time. We will respond to all privacy inquiries within 30 days.
pokedex services are available only where local law permits. Your use of pokedex and this privacy policy are subject to the laws of the jurisdiction in which you are located. If any provision of this policy conflicts with applicable law in your jurisdiction, the applicable law prevails.